Increasing competitiveness

Many organisations are looking to fight the economic downturn by focusing on improving the customer service that they provide for their clients.  Flitwick Leisure Centre is one such business and we spoke to Suzanne Clague, their Office Manager, to find out why.

"Customer care is not just for the receptionists” said Suzanne, “it effects all staff on all levels, from gym instructors to bar employees, because they are continually dealing with customers on a day-to-day basis.’’

Flitwick Leisure Centre recently asked Bedford College to run the NVQ Level 2 Customer Care course on site for their customer facing staff and Suzanne has been very pleased with the results:

“Well trained, more motivated staff deliver the best possible service to our customers and clients.  The training has encouraged team work and helped with staff retention because staff feel that they are working towards a common goal.”

There are significant, long term benefits too - better customer service means that clients are more likely to return and also recommend the organisation to their friends and family. 

Suzanne added: “The accessibility and facilities at Bedford College have been great. They have been very flexible and even willing to come to us, which was really helpful.”

To find out more about the NVQ Level 2 in Customer Care and the range of motivational courses that Bedford College run, please call the Business Development Team on 01234 291747.