Microsoft qualifications for IT professionals

Microsoft Certified Desktop Support Technician (MCDST) qualification offers organisations the opportunity to set up and run successful IT support for their internal customers.

Bedford College is launching two new courses to provide IT professionals with an internationally recognised Microsoft qualification and the skills needed to run successful IT support. Pat Whittome, Technology Training and Development Manager at Bedford College said:

“The certification covers a unique set of skills required to succeed in a variety of job roles, such as: help desk technician; customer support representative; computer support specialist; technical support representative and technical support specialist."

“The course takes only seven days to complete, including exam preparation, or it can be taken as ‘blended learning’ via the Microsoft e-learning platform."

“All organisations now use IT and this qualification ensures that staff managing the technology function are more efficient and effective at supporting users across the business. Ultimately this leads to a better performing work environment, which benefits everyone.”

During the training, students will cover a wide range of topics including: installing Windows XP Desktop Operating System; Managing and Troubleshooting Access to Resources; Configuring and Troubleshooting the Hardware Devices, Drivers, Desktop and User Environments; Troubleshooting Network Protocols and Services; Resolving Issues Related to Usability, Configuring and Troubleshooting Connectivity for Applications; Configuring Application Security. This can be upgraded to the Windows 7 operating system with one upgrade test.

To find out more about this course, please call the Business Development Team on 01234 291747.